Use The Order Is Shipped Trigger Node In Workflows

The Order Is Shipped trigger node begins a workflow when the order state for an order is updated to shipped.

About this task

Important: This topic does not apply to you if you are not using the Order Service.
Order Is Shipped Trigger Node
Some ways to use the Order Is Shipped node include:
  • You can create a workflow that notifies a contact that the order has shipped.
  • You can use the Order Is Shipped trigger node with a Delay action node to create a workflow that sends a follow up message to a contact after they have received an order.

This node is only triggered the first time the order state is updated to shipped. This happens either when the data for the order is imported into Bronto and the imported state is shipped or when the state in Bronto is changed to shipped. If Bronto does not receive the order data the workflow cannot be triggered.

Use contact throttling if you want to limit the number of times a contact will receive an email from this workflow.

To use the Order Is Shipped trigger node:

Procedure

  1. Create a new workflow or edit an existing workflow.
    To create a new workflow, go to Automation > Workflows and click Create New Workflow.
    Note: If you created a new workflow, make sure you name it by clicking the pencil icon above the Node Palette.
  2. Drag the Order Is Shipped node on to the workflow canvas.
  3. Optional: To send a follow up message after an item has shipped, drag the Delay action node to the canvas.

    You'll want to set the delay node to an amount of time that is greater than the shipping time so that the message is received after the shipment. For information about how to configure the Delay node see Use The Delay Action Node In Workflows.

  4. Drag the Send Email action node to the canvas.

    For information about how to configure the Send Email node see Use The Send Email Action Node In Workflows.

  5. Connect the nodes.
  6. Save the workflow.

    The workflow will not trigger an event until you activate it. To activate a workflow, click on the Inactive button to change the status to active.

    You can activate a workflow from the workflow's page or the Workflows Overview table.