Configure Salesforce Commerce Cloud Connector Messages Module

You can use the Salesforce Commerce Cloud Connector to send any available Salesforce Commerce Cloud messages out of Bronto. In order to leverage this module, the appropriate pipelets must be in Salesforce Commerce Cloud to trigger a mapped message.

About this task

By default, all message Send Types are set to Salesforce Commerce Cloud, which means that the message and settings are managed in Salesforce Commerce Cloud. However, you can configure any send type to be a Bronto Marketing or a Bronto Transactional send. If a Bronto send type is selected, a Bronto email must be associated with the send. Then, when the send is triggered in Salesforce Commerce Cloud, the Salesforce Commerce Cloud Connector will send the message from Bronto using the sender options selected.

Procedure

  1. Go to Settings > Integrations > Connector.
  2. Locate the connector you want to work with and click its Edit link.
  3. Click Messages.
  4. Enter the From Name for all messages sent out via the Message module.
  5. Enter the From Email for all messages sent out via the Message module.
  6. Enter the email address for all replies to messages sent out via the Message module in the Reply-To Email box.
  7. Select the combination of advanced sending options you want to apply from the Send Flags list.
    Options you can set include:
    • Sender Authentication will sign your email message with DomainKeys/DKIM. DomainKeys is an authentication technology, developed by Yahoo!, that works by creating a digital signature of the contents of an email. This digital signature is verified by the receiving mail server to ensure that the email is not forged. We recommend using Sender Authentication.
    • Fatigue Override. Setting this to Yes will send an email to a contact even when it would exceed the email frequency cap you designated for your contacts.
    • Reply Tracking will store a copy of all email replies to your email messages on the Email Replies page.
  8. Enter the Salesforce Commerce Cloud image type you want to import and use as the Bronto image in the Image View Type box. You must select an image size that matches a configured image size in Salesforce Commerce Cloud. medium is the default but you should use the image size that works best for you.

    If you use Salesforce Commerce Cloud's Dynamic Imaging Service (DIS), refer to the Advanced Options.

    If you’re using a 3rd party CDN for product images, the connector will not support images natively, but additional development work can be done in Salesforce Commerce Cloud to accommodate the 3rd party CDN

  9. Optional: If you want to provide a default, static value to use in messages when there isn't contact field data for a contact in Bronto's database enter this in the Customer Name and Customer First Name boxes.

    When you provide a Customer Name or Customer First Name these values will be used by Bronto during message send when the name or first name contact field is blank. Therefore, if you choose to provide this information it is important that the values you enter are generic enough to apply to any of your contacts (Example: Valued Customer).

  10. Configure what message types will be sent through Bronto. These settings will only work if you have already configured the relevant pipelets in Salesforce Commerce Cloud (defined in your Bronto integration document). By default, the Bronto Salesforce Commerce Cloud Connector will send standard Salesforce Commerce Cloud messages including Order Confirmation, Reset Password, Password Changed, Account Locked, Gift Certificate, Contact Us, and Send to Friend (Product, Gift Registry, Wishlist, Product List). If you do not want to send a message type from Bronto, leave the type mapped to Salesforce Commerce Cloud.
  11. Locate the message type you want to send. You will need to configure each Salesforce Commerce Cloud message type separately.
    1. Select Bronto Marketing or Bronto Transactional for the Send Type. If you plan to use Salesforce Commerce Cloud to send your messages, there is no need to configure anything else in Bronto. If you plan to send as Bronto Marketing or Bronto Transactional, you will need to associate a Bronto message with that message send type.
    2. Select a Bronto message to send in the Message drop down. If you selected Bronto Transactional for your message type, you will need to make sure that your message has transactional approval from the Bronto deliverability team. For more information, see Request Transactional Message Approval. When building your messages, you can reference the lists of standard message variables and order confirmation message variables.
    3. Optional: Select a Salesforce Commerce Cloud recommendation from the Recommendation list to use with your message. This is not a Bronto recommendation. See Configure Salesforce Commerce Cloud Connector Recommendations.

      Recommendations supply product data for a message based on the results of the recommendation selected. You will need to add the appropriate API tags to the message in order to pull the recommendations in. The recommendations available in this list are configured in the Recommendations Module.

    4. Optional: Select a Salesforce Commerce Cloud coupon to dynamically insert into your message. This is not a Bronto coupon and needs to be configured in Salesforce Commerce Cloud. To add a coupon, click Select and select the Salesforce Commerce Cloud coupon ID to use. For more information see Configure Salesforce Commerce Cloud Connector Coupons Module.
    5. Optional: If you want to use different sending options than the default options, click Advanced Options and enter your sending options.
  12. Locate the message you want to configure and repeat the previous steps, as required, until you have configured all of the messages that will be managed by the Connector.
  13. You can also create a new Custom Message using the Custom Message pipelet. Some commonly mapped custom messages include Back-in-Stock or Shipped Notifications. Another popular use of Custom Messages is to create language specific messages.
    Note: In order to leverage Custom Messages, the CustomMessage pipelet must be in place in Salesforce Commerce Cloud to trigger a mapped message in the Salesforce Commerce Cloud Connector Messages Module. Refer to the documentation included in the Bronto cartridge archive for more information.
    1. Click Create New Message on the bottom of the Connect Messages module page.
    2. Name your message (Example: Back-in-Stock).
    3. Select a Bronto Send Type.
    4. Follow steps 11b-11e above to configure your message.
    5. Click Save to save your new message.
    6. Click the pencil icon to edit your newly created message in Connector.
    7. Copy the ID of the message. You can change the message ID by clicking on the current ID and entering a new message ID. You will add this message ID to the Custom Message pipelet in Salesforce Commerce Cloud to complete the mapping.
    8. Click Save to create the custom message mapping.
  14. When you have finished configuration for all message settings on the Messages page, click Save Changes.