Use The SMS Message Activity Filter Node In Workflows

The SMS Message Activity filter node filters a workflow based on if a contact was sent, replied to, or clicked on a link in an SMS message you sent them.

About this task

You can also select the relative amount of time a contact has to complete the action in order to proceed down the YES path.

Note: Once an initial SMS is received, the person begins an SMS session which lasts for 1 hour. During the life of the session, any additional SMS messages received from that person are considered SMS replies.
SMS Message Activity Filter Node

To use the SMS Message Activity filter node:

Procedure

  1. Create a new workflow or edit an existing workflow.
    To create a new workflow, go to Automation > Workflows and click Create New Workflow.
    Note: If you created a new workflow, make sure you name it by clicking the pencil icon above the Node Palette.
  2. Drag the SMS Message Activity filter node on to the workflow canvas.
  3. Click the following text in the SMS Message Activity filter node: replied to.
  4. From the pull-down menu, select the action that must be undertaken in order for a contact to go down the YES path. You can choose:
    • Was Sent
    • Replied To
    • Clicked
  5. Click Done.
  6. Click the following text in the SMS Message Activity filter node: an SMS message.
  7. Click on the name of an SMS message the contact must have been sent, or replied to, in order to proceed down the YES path.
  8. Click Select.
  9. Click the following text in the SMS Message Activity filter node: 3 hours.
  10. Enter a numerical value in the After text input.
  11. From the pull-down menu, select the relative amount of time a contact has to complete the action selected in step 4 in order to proceed down the YES path. You can select:
    • Hours
    • Days
    • Weeks
    • Months
  12. Click Done.