View Active Contacts On A Workflow Node

About this task

When viewing a workflow, you can see how many active contacts are on any given node in a workflow by looking at the Active contact count.

Workflow Active Contact Counts

To view the active contacts on a workflow node:

Procedure

  1. Go to Automation > Workflows.
  2. Click on the name of an existing workflow that has been activated.
    Filter and Action nodes will contain active contact counts. Trigger nodes do not have active contact counts.
    Note: Active contacts on a node are contacts moving through that node.
  3. Optional: Click the Active contacts number to view a table containing the following data about the active contacts on the node:
    Column Name Description Why It's Useful
    Email The email address stored for the contact. An email address is required in order to send emails. In some cases, you may not have an email address and may only have a mobile number or twitter handle.
    Mobile Number The mobile number stored for the contact. A mobile number is required in order to send SMS messages to a contact. In some cases, you may not have a mobile number for a contact (you may only have an email address or twitter handle).
    Tip: You can create segments based on mobile numbers stored in your account. For more information on how to create segments based on mobile numbers, see Create A Segment Based On Contact Mobile Numbers.
    Facebook Whether or not the contact's Facebook account is connected. A mobile number is required in order to send SMS messages to a contact. In some cases, you may not have a mobile number for a contact (you may only have an email address or twitter handle).
    Twitter Whether or not a Twitter handle is stored for the contact. Storing a person's Twitter handle opens up the possibility for another channel of communication.
    Activated Progression Indicates when the contact arrived on the workflow node. Using the date shown in the Activated Progression column, you can see how long a contact has been on a node. You can also use this data to determine how much longer a contact will remain on a node if you are using the Delay action node.