Edit The Contact Throttling Settings In A Workflow
The contact throttling settings in a workflow allow you to adjust how many times a contact can enter a workflow.
About this task
When this is set it only applies to the current workflow. If a contact is on multiple workflows this will not impact their eligibility for any other workflows.

To edit the contact throttling settings for a workflow:
Procedure
- Go to .
-
Click either
- On the name of a workflow to edit an existing workflow
- Or Create New Workflow to create a new workflow.
- Click the button next to the text Contact Throttling.
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The available contact throttling settings are shown at the bottom of the pop-up. You can select:
- Allow contacts to enter the workflow an unlimited number of times, even if the contact is already on the workflow.
- Do not allow any additional contacts into the workflow. All contacts currently progressing through the workflow will continue to completion.
- Limit the number of times a contact may simultaneously be on this workflow to X number of time(s).
- Limit the number of times a contact may enter the workflow to X number of time(s) in a given time frame.
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If you selected Limit the number of times a contact may
simultaneously be on this workflow to X number of time(s) or
Limit the number of times a contact may enter the workflow to X
number of time(s) in a given time frame:
- Click a number of times
- Add a number in the text box.
-
If you selected Limit the number of times a contact may enter the
workflow to X number of time(s) in a given time frame:
- Click Save Changes.