Search for Orders

Search on the Orders page allows you to quickly locate specific orders based on an order or contact's identifier.

About this task

You can search for an order using a contact's ID, email address, or an order number or you can search for all orders within a specific date range.

To search for orders:

Procedure

  1. Go to Commerce > Orders.

    The Orders page is displayed.

    Search Orders Page
  2. Enter the identifier you want to search for in the Search box.

    Skip this step and step 3 if you want to see all of your orders from a particular date range without any additional filtering.

  3. From the pull-down menu, select
    • Customer Order ID if you are searching for a specific order using the order's ID.
    • Contact Email if you are searching using a contact's email address.
    • Contact ID if you are searching using a contact's unique identifier.
  4. If you want to limit your search to a specific date range, click Show Advanced Options. Then:
    1. Click the Starting On calendar icon and select the date you want the search range to begin with.
    2. Click the at box and select a time.
    3. Click the Ending On calendar icon and select the date you want the search range to end with.
    4. Click the second at box and select a time.
  5. Click Search.

    The orders that match your search criteria are displayed. For more information about the fields in the table, see Orders Page Grid Descriptions.

  6. Click an Order ID to view more detailed information about the order.

    For more information about each field in the order details see Order Fields / Order Details.