Delete An SMS Message

About this task

You cannot delete SMS messages if they are being used in an active workflow.

To delete an SMS message:


  1. Go to Messages > All Messages.
  2. Click SMS.
  3. Check the box for the SMS message you want to delete.
  4. Click the Delete button.
    The confirmation window is displayed.
    Note: If the SMS is being used in a workflow, you will see a message that the SMS message cannot be deleted instead.
  5. Click Delete.

What to do next

If you want to delete an SMS that is related to active workflows, you can remove the SMS message from the workflows and then try to delete the SMS message again.