Select Ineligible Recipients For An Email Delivery

About this task

The Ineligible Recipients section lets you specify additional restrictions that determine ineligible recipients for an email delivery. For example, if you select list A and list C in the Select Recipients section, and then select list B as an ineligible recipient, only those contacts from lists A and C who do not appear on list B will be sent the email message. Ineligible recipients are selected in addition to the recipients selected in the Select Recipients section.

Select Ineligible Recipients

To select ineligible recipients for an email delivery:


  1. Go to Messages > All Messages.
  2. Click on Email.
  3. Click on the name of the email message you want to send.
  4. Click the Regular radio button.
    The Ineligible Recipients feature can also be used when performing an A/B Split test. The steps for using the Ineligible Recipients feature with an A/B Split test differ slightly in that you must first set up the options for the A/B Split test before continuing on. For more information on setting up an A/B Split test, see Send An A/B Split Test.
  5. Click Schedule.
  6. Scroll down to the bottom of the page and click Show Advanced Options.
  7. Scroll down to the Ineligible Recipients section.
  8. Check the box next to the name of the lists or segments you want to use as ineligible recipients.
    You can use the search box to quickly search lists and segments by name.