Use Folders To Organize Your Messages

By default, all the messages you create are housed in the Messages folder but you can create additional folders in order to organize your messages.

About this task

You can view the contents of the Messages folder by going to Messages > All Messages and then clicking on the Messages folder. You can
  • Create sub folders within the messages folder.
  • Click on the name of a folder to view its contents.
  • Move messages between folders.
  • Move folders.
  • Delete folders.

To create a new folder:

Procedure

  1. Click Messages > All Messages.
  2. Click the Messages folder, located on the left side of the page.

    Message Folders

  3. To create a new folder:
    1. Optional: If you want to place this folder inside of another folder, click on the folder name.
    2. Click Create New Folder.
    3. Enter the folder name in the Name box.
    4. Click Save.
  4. To move a message:
    1. In the messages table, check the boxes associated with the messages you want to move.
    2. Click Move.
    3. Select the folder you want to move the message(s) to from the list.
    4. Click Move.
  5. To move a folder:
    1. Click on the folder you want to move.
    2. Click Move Folder.
    3. Select the folder you want to move the folder into from the list.
    4. Click Save.
  6. To rename a folder:
    1. Click on the folder you want to rename.
    2. Click Rename Folder.
    3. Enter the new folder name in the Name box.
    4. Click Save.
  7. To delete a folder:
    1. Click on the folder you want to delete.
    2. Move any messages within the folder out of the folder.

      A folder can only be deleted when it is empty.

    3. Click Delete Folder.
    4. Click Delete to delete the folder.