Set Up The Support Contact Information For SMS

The support contact information is shown to your contacts when they text HELP or STOP to your short code.

About this task

You have the option of using the default support contact information, or adding your own custom support email and phone number.

To add custom support information for SMS:

Procedure

  1. Go to Settings > Platform Settings > SMS Settings.
  2. In the Support URL text box, add a support URL.
  3. In the Support Information text box, add a custom support email.
  4. In the Support Phone # text box, add a custom support phone number.
  5. Scroll to the bottom of the page, and click Save.

Results

You can view a preview of the SMS message sent to contacts who text STOP to your short code in the Short Code Stop Messaging section. This message will contain any custom support information you added.

You can view a preview of the SMS message sent to contacts who text HELP to your short code in the Short Code Help Reply section. This message will contain any custom support information you added.