Forward Email Replies

You can configure your account to automatically forward email replies to a specific email address.

About this task

In the Email Forward section, you can enable a setting that allows you to forward email messages that are not caught by the email reply filters to specific email addresses. This setting helps to streamline your work flow by sending relevant email replies to specific people, instead of having those people login to your account.

Tip: For more information on replies stored in your account, see Email Replies.

To forward email replies:

Procedure

  1. Go to Settings > Platform Settings > Reply Tracking.
  2. In the Email Forward section, add a comma separated list of email addresses that you want to forward replies to.
    Forwarding Replies Section
  3. Click Save.