Set Up The TicketReturn Connection

About this task

Note: The TicketReturn connection requires a user to have API permissions enabled.


  1. Go to Settings > Integrations > Partner Tools.
  2. Click TicketReturn.
  3. Check the Enable TicketReturn connection box.
  4. Go to Settings > Account Information > General.
    Make note of your Site Name. You will need this information later on.
  5. Go to Settings > Account Information > Users.
  6. Click on a user's name.
  7. Click Edit Permissions.
  8. Click Other.
  9. Check the API Permissions box.
  10. Click Save.
  11. Contact Ticket Return to provide them with your Bronto API token.
    The TicketReturn connection will be enabled when Bronto starts receiving data from Ticket Return. After it is enabled, the applicable contact fields in your account will be updated with data from TicketReturn.