Fix Invalid Segments

About this task

In some cases, a segment may become invalid. When this happens, an email will be sent to the address specified as the Emergency Contact Email Address and the segment will be marked as invalid on the All Segments page.

Segment Delivery Group Error

If a custom delivery group is selected in a segment and the delivery group contains more than deliveries, an error will be shown next to the segment's name on the All Segments page. You will not be able to get updated contact counts for the segment until the offending criterion is removed, or a delivery group with less than deliveries is selected. This error does not apply to the three default delivery groups (All Deliveries, Marketing Deliveries, and Transactional Deliveries).

If each criteria in a segment contains a custom delivery group with less than deliveries, but the segment as a whole contains more than deliveries, an error will be shown next to the segment's name on the All Segments page. You will not be able to get updated contact counts for the segment until the selected delivery groups in the segment are changed so that the segment contains less than deliveries. This error does not apply to the three default delivery groups (All Deliveries, Marketing Deliveries, and Transactional Deliveries).

For more information on adding an emergency contact email address, see Add An Emergency Contact Email Address

To fix an invalid segment:

Procedure

  1. Go to Contacts > Segments.
  2. Click on the name of an invalid segment.
    Invalid segments have the following text in red next to their name: Invalid and needs to be fixed.
    The criterion which invalidates the segment is highlighted red and includes information on why the criterion is invalid.
  3. Based on the error, select new values in the criterion to fix the error.
    Segment Delivery Group Limit Error