Create A Segment Of Contacts Who Were Sent An SMS

About this task

The Was Sent criterion allows you to create segments based on if contacts were sent an SMS.

To create a segment based on if a contact was sent an SMS:

Procedure

  1. Go to Contacts > Segments.
  2. To
    • Create a new segment, click Create New Segment.
    • Edit an existing segment, click the pencil icon Edit Segment in the row associated with the segment you want to edit.
  3. Click Add Rule.
    If you want to add this criterion to an existing rule, skip this step.
  4. Click SMS
  5. Click Was Sent.
  6. In the first pull-down menu, select one of the following:
    • Was Sent
    • Was Not Sent
  7. In the second pull-down menu, select one of the following:
    • SMS Delivery
    • SMS Messages
  8. Based on what you selected in the previous step, click either Add An SMS Delivery or Add An SMS Message.
  9. Based on what you selected in the previous step, click in the row associated with either an SMS delivery or an SMS message.
  10. Click Select.
    1. Click Add to select additional deliveries or delivery groups.
  11. Click Add Criteria if you want to add another criteria.