Create A Segment Based On Contact Email Format Preferences

About this task

The Message Format Preference criterion allows you to create segments based on contact email message format preferences (Text or HTML).

To create a segment based on contact email message format preference:

Procedure

  1. Go to Contacts > Segments.
  2. To
    • Create a new segment, click Create New Segment.
    • Edit an existing segment, click the pencil icon Edit Segment in the row associated with the segment you want to edit.
  3. Click Add Rule.
    If you want to add this criterion to an existing rule, skip this step.
  4. Click Contacts.
  5. Click Message Format Preference.
  6. In the first pull-down menu, select one of the following:
    • Is
    • Is Not
  7. In the second pull-down menu, select one of the following:
    • Text
    • HTML
  8. Click Add Criteria if you want to add another criteria.