Create A Segment Based On Contacts Who Have Bounced Messages

About this task

The Bounced Contacts criterion allows you to create segments based on contacts who have had a specified number of bounced emails without activity.

To create a segment based for bounced contacts:

Procedure

  1. Go to Contacts > Segments.
  2. To
    • Create a new segment, click Create New Segment.
    • Edit an existing segment, click the pencil icon Edit Segment in the row associated with the segment you want to edit.
  3. Click Add Rule.
    If you want to add this criterion to an existing rule, skip this step.
  4. Click Contacts.
  5. Click Bounced Contacts.
  6. In the first pull-down menu, select:
    • Exactly to target an exact number of bounces.
    • Greater Than to target all contacts who have more bounced messages than the number specified.
    • Greater Than Or Equal To to target all contacts who have the number of bounced messages specified or more than this number.
    • Less Than to target fewer bounced messages than specified.
    • Less Than Or Equal To to target the number of bounced messages specified and contacts who have less than this number.
  7. Enter the bounce number in the box.
    You cannot specify a number larger than 10.
  8. Click the plus button.
  9. Click Add Criteria if you want to add another criteria.