Filter A Segment By Active And Inactive Contacts

About this task

You can filter segments to show active or inactive contacts. By default, a segment shows only active contacts.

Active contacts are "live" contacts that can receive marketing emails from you. Inactive contacts cannot receive marketing emails from you. Contacts are designated as active or inactive based on their status.

To change the type of contact shown on a segment:


  1. Go to Contacts > Segments.
  2. To
    • Create a new segment, click Create New Segment.
    • Edit an existing segment, click the pencil icon Edit Segment in the row associated with the segment you want to edit.
  3. Click Advanced.
    Advanced Button
  4. Select the type of contact you want displayed on the segment from the Show pull-down menu. You can select:
    • Only Active Contacts (Default)
    • Only Inactive Contacts
    • All Contacts
    Select Contact Type Shown
  5. Click Apply Changes.