Health Check Issues and Resolutions

NetSuite

Issue: We’re unable to connect to NetSuite due to account credential issues.

Resolution: In NetSuite, check that your integration user has the Full Access role and the Give Access box is checked. Also check that the user or OAuth credentials haven’t been deleted.

See Set Up A NetSuite Connection for information about setting up your integration with the Full Access role.

Magento

Issue: We cannot connect to your Magento account.

Resolution: Verify the Bronto extension is correctly installed in Magento, including all of its modules. Next, verify [your Domain URL] is correct and Bronto's IP addresses are white listed in Magento. Contact Bronto support if you need more help.