Unclassified Metric

The unclassified metric represents the number of bounces that could not be classified using our bounce classification system.

What Does The Unclassified Metric Represent?

The unclassified metric represents the number of bounces that could not be classified using our bounce classification system. We try our best to classify bounces and keep from showing them as unclassified so that you can better understand why bounces are occurring.

Why Is The Unclassified Metric Important?

We developed our bounce classification system in such a way that the most common types of bounces would always be classified. If you are noticing a high number of unclassified bounces, then something outside of normal circumstances is likely occurring. In this case, you should contact support for assistance in diagnosing the problem.

How Is The Unclassified Metric Calculated?

The unclassified metric is a total of the bounces that could not be classified using our bounce classification system.