Incoming Rate (SMS) Metric

The Incoming Rate (SMS) metric represents the percentage replies recorded for an SMS message.

What Does The Incoming Rate (SMS) Metric Represent?

The Incoming Rate (SMS) metric represents the percentage replies recorded for an SMS message.
Note: Once an initial SMS is received, the person begins an SMS session which lasts for 1 hour. During the life of the session, any additional SMS messages received from that person are considered SMS replies.

How Is The Incoming Rate (SMS) Metric Calculated?

(SMS Incoming / SMS Total Sent) * 100 = SMS Incoming Rate