Incoming (SMS) Metric

The Incoming (SMS) metric represents the total number of times contacts replied to an SMS message you sent them.

What Does The Incoming (SMS) Metric Represent?

The Incoming (SMS) metric represents the total number of times contacts replied to an SMS message you sent them.
Note: Once an initial SMS is received, the person begins an SMS session which lasts for 1 hour. During the life of the session, any additional SMS messages received from that person are considered SMS replies.

How Is The Incoming (SMS) Metric Calculated?

The Incoming (SMS) metric is a total of the number of times contacts replied to an SMS message you sent them.