SMS Integration Settings

The SMS integration allows you to view the SMS short code for your account and to view and configure the STOP and HELP responses your contacts will receive.

SMS and MMS opens a new channel through which you can engage your contacts. SMS messages are allocated independently of your regular email allocation. In order to purchase SMS messages, contact your account manager.

Setting up the SMS integration in your account allows you to send scheduled SMS deliveries to contacts subscribed to a keyword, and transactional SMS deliveries to contacts who text in to non-subscription keywords. For more information about subscription keywords, see SMS Keywords. For more information about creating and sending SMS messages see SMS.

For the most part, the STOP and HELP messages for your account cannot be edited. This is by design in order to ensure that these messages meet compliance standards. You can, and should, update the support contact information included in these messages to the support contact specific for your account. For HELP response messages only, you can also edit the alert text at the beginning of the message.