Notify Contacts Who Didn't Receive An Email Delivery You Stopped

About this task

You may want to find out the contacts who didn't receive the email message sent via the delivery you stopped. You can do this using a segment. You can use the segment to simply see who didn't receive the email message, or send a new/improved version of the original email message.

If you want to see which contacts actually received the email message from the delivery you stopped, you could do this by changing Wasn't sent in Step 8, to Was sent. This could be useful if you made a mistake in an email message you sent, stopped the delivery, or wanted to remail a revised version of the email message to contacts who received the incorrect version.

For more information on creating segments, see Segment Builder.

To notify contacts who didn't receive the email message sent via the delivery you stopped:

Procedure

  1. Go to Contacts > Segments.
  2. Click Create New Segment.
  3. Give your segment a name.
  4. Click the Select contacts who match all rules described below radio button.
  5. Choose On List from the first pull-down menu in Rule 1.
  6. Choose the list that you sent the message to from the second pull-down menu in Rule 1.
  7. Click Create new rule.
  8. Choose Wasn't sent from the first pull-down menu in Rule 2
  9. Click Pick to locate and select the email delivery you stopped.
  10. Click Save Segment.
    You can now choose to send to that segment in a future delivery.