Configure System Formatting

The Formatting settings dictate the time and date formats that are used in your account and let you set a default character encoding for contact import files.

About this task

All application times are dependent on the time zone settings you specify on the Formatting Settings page. For example, if you set your time zone setting to America/New_York, then all time dependent settings in your account (such as message send times) will be set according to America/New_York time.

Formatting Page

To edit the formatting settings:


  1. Go to Settings > Account Information > Formatting
  2. Use the Time Zone pull down menu to adjust the time zone used for your account.
    Note: Any changes made to the timezone settings will only affect report data (opens, clicks, conversions, etc.) going forward. We do not update old data to reflect time zone settings.
  3. Select a date format for your account from the Use the following format for dates list.
  4. Select a time format for your account from the Use the following format for time list.
  5. Select a locale for your account from the Locale list.

    The locale setting effects how numbers are formatted, including the addition of commas to a number.

  6. Select a default character set to apply to your contact import files from the Use the following character set when importing contacts list.

    This is used to set a default character set encoding that the platform will use when contact files are imported. You also have the option of selecting the appropriate character set encoding on a per contact import basis, as you set up the contact import. By default I don't know what my character set is is selected here. When you indicate you don't know what character set your files use, Bronto will attempt to import the file as UTF-8. After the initial import, the platform runs a validation check on the imported data. If the imported data is not valid UTF-8, Bronto will remove it and reimport the files using ISO-8859-1 (Latin 1) encoding. This does not guarantee the files are using the ISO-8859-1 (Latin 1) character set. You should look at the contact data you imported to make sure it appears as expected.

    For more information about file encoding see Contact Import Character Sets.

  7. Click Save.