Configure NetSuite Transactional Messages

The NetSuite Connector can send transactional email messages in response to some events that occur in the store. Bronto supports 4 transactional messages with NetSuite.

Before you begin

Before you can start using transactional messages with NetSuite you must be using one of these platforms:
  • SuiteCommerce Advanced
  • SiteBuilder
  • SuiteCommerce Standard

About this task

There are 4 types of transactional messages that are supported.

  • Order Received
  • Order Approved
  • Order Canceled
  • Order Fulfilled
Note: Transactional messages are only triggered for web store orders. Orders placed by phone or in-store will not trigger a transactional message.

To map NetSuite transactional messages:


  1. Go to Settings > Integrations > Connector.
  2. Find the NetSuite connector and click Edit.
  3. Click Messages.
    Important: If you had a completed NetSuite integration before version 1.14.8, you need to sync the connector for the new Messages section to appear. From the connector dashboard, 'sync' the connection. You will then be prompted to authenticate to update permissions of the app as expected.
  4. Configure the General Settings.
    These are the settings that will be the default for each transactional message.
    1. From E-Mail
    2. From Name
    3. Sender Authentication
      Sender authentication will sign your message with DomainKeys/DKIM (an authentication method that can optimize your message delivery to Hotmail, MSN, and Yahoo! email addresses).
    4. Fatigue Override
      The delivery can be sent even if it exceeds frequency cap settings for a contact. For more information on Fatigue Override, see Email Frequency Caps Override
    5. Reply Tracking
      Enabling Reply Tracking will store a copy of all replies to your messages on the Replies page. You may find this option convenient if you need someone other than the email address in the From line to read replies, or simply want the application to store replies. For more information on Reply Tracking, see Email Replies
    6. Reply-To
  5. Click the Create New Message Mapping button.
  6. For Name, choose a name for your message.
  7. For Bronto Message, select the message you want to send or select Create New Message in Bronto.
    Note: If you choose Create New Message in Bronto, a blank message will be created for you. However, you will need to find this message (Messages > All Messages) and design it.
  8. For Reply-To, Use Default box is already checked. If you want to use a different Reply-To address, clear the box and enter the address.
  9. Select a Message Mode.
    • Send to whitelist only
    • Send to all
  10. If you chose to send to a whitelist, enter an email address for Whitelist for Testing.
    After you test your message, make sure to come back to step 9 and select the correct Message Mode if you want to send your message to your contacts.
  11. If you chose to send to all, then transactional messages will be sent out of both Bronto and NetSuite. To disable transactional messages in NetSuite:
    1. Navigate to Setup > SuiteCommerce Advanced > Setup Website.
    2. Click Edit on the site you want to update.
    3. Click the Email tab.
    4. Go to Order Emails.
    5. Go to the message that you set as send to all.
    6. Clear the Send Email box.
    7. Click Save.
  12. For NetSuite Event Type, select the NetSuite event that will trigger this message.
  13. For Website, select the website you want the message associated with.
  14. Optional: Click Advanced Options.
    If you do not want to use the General Settings for Sender Authentication, Fatigue Override, Reply Tracking, From E-Mail, or From Name for this message, clear the Use Default box and enter the value you want to use.
  15. Click Save.


Now when NetSuite triggers one of these transactional messages, the message you created and mapped in Bronto will be sent.