Health Check Issues and Resolutions


Issue: We’re unable to connect to NetSuite due to account credential issues.

Resolution: In NetSuite, verify the following:

  • Your integration user, and your access token, have the Bronto Integration role assigned
  • The Give Access box is checked
  • The user or OAuth credentials have not been deleted

See Set Up A NetSuite Connection for information about setting up your integration with the Full Access role.


Issue: We cannot connect to your Magento account.

Resolution: Verify the Bronto extension is correctly installed in Magento, including all of its modules. Next, verify [your Domain URL] is correct and Bronto's IP addresses are white listed in Magento. Contact Bronto support if you need more help.