Successful Workflow Progression

When a contact enters a workflow, there are often multiple ways in which the contact can successfully complete the workflow.

A contact successfully completes a workflow when they reach a node or node path in the workflow with no outgoing connection. Workflows can, and often do have multiple endpoints where a contact can successfully complete the workflow. For example they reach an action node with no outgoing connection, or they reach the No path in a filter node that only has a connection for the Yes path.

Example Workflow Endpoints

To view the number of successful contacts for a workflow, go to Automation > Workflows and view the Successful Contacts column.

CAUTION: If a workflow results in an email being sent, that email cannot be used to trigger another workflow. This limitation is meant to prevent a workflow from entering a loop where it can never be completed.